Legal
Asia Pacific Supplement
For customers in Japan, Singapore, South Korea, Hong Kong, Taiwan, India, the ASEAN region, and the wider Asia-Pacific. · Last updated: June 2026
This Asia Pacific Supplement (the "Supplement") extends the VRA Lab legal pack to cover the specific consumer-protection, data-protection, and digital-services laws of the Asia-Pacific region. It applies to any Client ("you", "your") resident in or purchasing VRA Cloud (the "Service") from any country listed in Section 4.
This Supplement is supplementary. The Terms of Service, Privacy Policy, Refund & Cancellation Policy, and EULA (collectively, the "Main Agreement") continue to apply in full. Where this Supplement conflicts with the Main Agreement for a specific jurisdiction, this Supplement prevails for the Client resident in that jurisdiction.
Your statutory rights: if you are a Consumer resident in any Asia-Pacific jurisdiction, nothing in the Main Agreement or this Supplement removes or limits any non-waivable right you have under the law of your country of residence.
1. Definitions & Interpretation
Capitalised terms not defined below have the meaning given in the Main Agreement.
• "APAC Consumer" — a natural person who uses the Service wholly or mainly outside their trade, business, craft, or profession, and who is resident in any country listed in Section 4.
• "Local Consumer Law" — the mandatory consumer-protection laws of an APAC Consumer's country of residence.
• "Local Privacy Law" — the mandatory personal-data-protection laws of an APAC Consumer's country of residence.
• "Restricted Jurisdiction" — any country or territory listed in Section 5, or otherwise subject to applicable export controls or sanctions.
2. Purpose of This Supplement
(a) To make explicit the consumer-protection rights APAC Consumers retain under their local law; (b) to name the relevant data-protection laws and regulators, so APAC Consumers know how their data is handled and where to complain; and (c) to make explicit which jurisdictions we cannot lawfully serve, so customers there can request a refund.
3. Relationship to the Main Agreement
3.1 Where this Supplement adds rights, those rights apply in addition to the Main Agreement. Where it conflicts with the Main Agreement for an APAC Consumer, this Supplement prevails for that Consumer only. Where the Main Agreement's Consumer Statutory Rights savings clause (Terms Section 18) and this Supplement both apply, the protection most favourable to the APAC Consumer applies.
3.2 All other provisions of the Main Agreement — IP, Acceptable Use, AI disclaimers, Indemnification, Limitation of Liability (subject to mandatory local law), Termination, and Force Majeure — continue to apply in full.
3.3 If asked which document governs: the Privacy Policy governs personal data; the Refund & Cancellation Policy governs refunds; the EULA governs licence and AI-output specifics; the Terms of Service govern the overall commercial relationship; this Supplement governs Asia-Pacific specifics. Where any conflict exists, the document most protective of the APAC Consumer prevails.
4. Asia-Pacific Jurisdictions We Serve
4.1 East Asia. Japan, South Korea, Taiwan, Hong Kong SAR, Macau SAR, Mongolia.
4.2 Southeast Asia. Singapore, Malaysia, Thailand, Indonesia, Philippines, Vietnam, Brunei, Cambodia, Laos.
4.3 South Asia. India, Pakistan, Bangladesh, Sri Lanka, Nepal, Bhutan, Maldives.
4.4 Oceania. Australia and New Zealand are covered by the Main Agreement's Section 19.4 (Australia) and equivalent provisions; this Supplement does not modify those provisions.
5. Restricted Jurisdictions — Where We Do Not Sell
Important: we do not offer, sell, or deliver the Service to the jurisdictions below. If you attempt to purchase from one of these jurisdictions, your order will be cancelled and refunded in full. You must not attempt to use the Service from a Restricted Jurisdiction, including via VPN, proxy, or other circumvention.
5.1 Sanctioned & embargoed jurisdictions. We do not sell to: North Korea (DPRK), Iran, Cuba, Syria, the Russian Federation, Belarus, and the territories of Crimea, Donetsk, Luhansk, Zaporizhzhia, and Kherson. This list reflects current US OFAC, EU, and UK sanctions regimes and may be updated without notice.
5.2 Mainland China. We do not sell or deliver the Service to mainland China, because (a) the Service relies on third-party AI and cloud infrastructure that is generally inaccessible from mainland China, and (b) the Service cannot reasonably comply with the requirements of the PRC Cybersecurity Law, Data Security Law, Personal Information Protection Law (PIPL), and the Interim Measures for the Management of Generative AI Services. Hong Kong SAR, Macau SAR, and Taiwan are not affected by this restriction.
5.3 Your representation. By completing checkout, you confirm that you are not resident in, accessing the Service from, or purchasing on behalf of any person in, a Restricted Jurisdiction, and that you are not subject to applicable sanctions. If this representation is or becomes untrue, you must stop using the Service, notify support@vralabltd.com, and we will refund any amount paid for the unused portion.
5.4 Other jurisdictions. We may add jurisdictions where local law, sanctions, infrastructure availability, or our risk assessment makes supply impracticable. Where you have already subscribed, we will continue to honour your subscription unless prohibited by law, and refund any unused portion if continued supply becomes unlawful.
6. Consumer Protection — Country-Specific Rights
APAC Consumers retain all non-waivable rights under their Local Consumer Law, in addition to the global protections in the Main Agreement.
6.1 Japan. Rights under the Consumer Contract Act, the Act on Specified Commercial Transactions, and the Civil Code. Where the Service is supplied with immediate access, the statutory cooling-off period under the Act on Specified Commercial Transactions may not apply to mail-order digital services, but our voluntary 14-day money-back guarantee on a first payment continues to apply.
6.2 Singapore. Rights under the Consumer Protection (Fair Trading) Act and the Sale of Goods Act. Unfair practices may be reported to the CCCS or CASE.
6.3 South Korea. Rights under the Framework Act on Consumers, the Act on Door-to-Door Sales, and the Act on Consumer Protection in Electronic Commerce, including a 7-day withdrawal right for digital content subject to statutory exceptions where supply has begun with consent. Our voluntary 14-day money-back guarantee applies in addition. Complaints: Korea Consumer Agency or KFTC.
6.4 Hong Kong SAR. Rights under the Sale of Goods Ordinance, the Supply of Services (Implied Terms) Ordinance, the Unconscionable Contracts Ordinance, and the Trade Descriptions Ordinance. Complaints: Hong Kong Consumer Council.
6.5 Taiwan. Rights under the Consumer Protection Act and the Civil Code, including a 7-day rescission right subject to exceptions for downloadable digital content where supply has begun. Complaints: Consumer Protection Committee of the Executive Yuan.
6.6 India. Rights under the Consumer Protection Act 2019, the Consumer Protection (E-Commerce) Rules 2020, the Information Technology Act 2000, and the Digital Personal Data Protection Act 2023. Disclosures per Section 10 below. Disputes may be taken to a District / State / National Consumer Disputes Redressal Commission.
6.7 Malaysia. Rights under the Consumer Protection Act 1999, the Consumer Protection (Electronic Trade Transactions) Regulations 2012, and the Contracts Act 1950. Complaints: Tribunal for Consumer Claims Malaysia.
6.8 Thailand. Rights under the Consumer Protection Act B.E. 2522 (as amended) and the Unfair Contract Terms Act B.E. 2540. Complaints: Office of the Consumer Protection Board (OCPB).
6.9 Indonesia. Rights under Law No. 8 of 1999 on Consumer Protection and Law No. 11 of 2008 (as amended) on Electronic Information and Transactions. Complaints: BPKN.
6.10 Philippines. Rights under the Consumer Act (R.A. 7394), the E-Commerce Act (R.A. 8792), and the Internet Transactions Act of 2023 (R.A. 11967). Complaints: DTI.
6.11 Vietnam. Rights under the Law on Protection of Consumer Rights 2023 and the Law on E-Commerce. Complaints: Vietnam Competition and Consumer Authority.
6.12 Other APAC jurisdictions. Where a country listed in Section 4 grants specific non-waivable consumer rights, those rights apply and are not affected by the Main Agreement or this Supplement.
7. Data Protection — Asia-Pacific Privacy Laws
In addition to the Privacy Policy, APAC Consumers have rights under their Local Privacy Law. Where a right exists under both, the more protective right applies.
7.1 Japan — APPI. Access, correction, addition, deletion, suspension of use, and suspension of third-party provision; right to be informed of cross-border transfer destinations. Complaints: PPC.
7.2 Singapore — PDPA. Access, correction, withdrawal of consent, and to be informed of purposes. Designated contact: support@vralabltd.com (subject "PDPA Request"). Complaints: PDPC.
7.3 South Korea — PIPA. Access, correction, deletion, suspension of processing, portability (where applicable), and withdrawal of consent. By proceeding to checkout, you consent to the cross-border transfers necessary to deliver the Service. Complaints: PIPC.
7.4 Hong Kong SAR — PDPO. Access, correction, and to be informed of purposes. Complaints: PCPD.
7.5 Taiwan — PDPA. Inquire, review, request copies, correct, request cessation, and request deletion. Complaints: NCC / Ministry of Digital Affairs.
7.6 India — DPDP Act 2023. Access, correction, completion, updating, erasure, grievance redressal, and nomination. Designated contact: support@vralabltd.com (subject "DPDP Request"). Complaints: Data Protection Board of India.
7.7 Other APAC. Thailand PDPA (PDPC Thailand); Indonesia PDP Law No. 27 of 2022; Malaysia PDPA 2010 (as amended 2024, JPDP); Philippines Data Privacy Act 2012 (NPC); Vietnam Decree 13/2023/ND-CP (A05).
8. Cross-Border Data Transfers
8.1 The Service is operated using cloud and AI infrastructure that may process your personal data outside your country of residence, including in the United States, EU, UK, and other jurisdictions where VRA or its providers operate. By using the Service, you provide your informed consent (where consent is the lawful basis under your Local Privacy Law) to these transfers, which are necessary to deliver the Service.
8.2 Where a Local Privacy Law requires specific safeguards, VRA will implement appropriate safeguards (Standard Contractual Clauses, transfer impact assessments, data minimisation, or equivalent).
8.3 Where you have provided consent and your Local Privacy Law allows withdrawal, you may withdraw it at support@vralabltd.com. Withdrawal may mean we can no longer deliver the Service, in which case we will refund any unused portion.
9. AI-Specific Notices for the Asia-Pacific Region
9.1 AI transparency. The Service includes AI features that generate Output automatically based on your Inputs. Output is not produced or reviewed by a human before delivery and may be inaccurate, incomplete, biased, outdated, or fabricated. This notice supports emerging AI transparency obligations including Singapore's Model AI Governance Framework, South Korea's AI Act (where applicable), Japan's AI Guidelines for Business, and India's evolving AI framework.
9.2 No regulated professional advice. The Service does not provide legal, financial, medical, tax, accounting, investment, insurance, psychological, or any other regulated professional advice. Consult a locally licensed professional before making decisions in these areas.
9.3 Generative-AI restrictions. Where local law restricts generative AI for specific purposes (e.g. election content, deepfakes, impersonation of public figures), you must comply when using the Service. The Acceptable Use rules in the EULA and Terms continue to apply.
9.4 No use in mainland China. Without limiting Section 5, you must not use the Service to generate content intended for distribution in mainland China without first obtaining all approvals required under the PRC Interim Measures for the Management of Generative AI Services and related regulations.
10. Service Description & Country-of-Origin Disclosure
As required by India's Consumer Protection (E-Commerce) Rules 2020 and as best practice for other APAC jurisdictions:
• Provider — V.R.A LLC, registered in the State of Delaware, USA (File No. 4184944).
• Country of origin of the service — United States.
• Nature of the Service — a hosted, AI-native commerce platform, accessed online, provisioned electronically to the account/email provided at checkout.
• Price — a recurring subscription fee (monthly or annual), displayed at checkout in USD or your local currency where supported, inclusive or exclusive of taxes as indicated.
• Provisioning — access is provisioned promptly, typically immediately, after confirmation of payment.
• Refund policy — 14-day money-back guarantee on a first payment plus all non-waivable Local Consumer Law rights (see Refund & Cancellation Policy).
• Customer support and grievance contact — support@vralabltd.com (see Section 14).
11. Payment, Currency & Tax
11.1 Payments from APAC Consumers are processed by our merchant of record, Whop (and its underlying providers). Card schemes, alternative payment methods, and currencies supported are displayed at checkout and may vary by country.
11.2 Currency. Prices are denominated in USD unless your local currency is supported at checkout. Where you pay in another currency, your bank or card issuer may apply foreign-exchange and intermediary fees over which VRA has no control.
11.3 Tax. GST, VAT, consumption tax, or equivalent may be applied at checkout depending on your country. Where VRA (or its merchant of record) is required to collect such tax, the amount is displayed before you pay.
11.4 Invoices. An order confirmation is sent to the email used at checkout. For a country-specific tax invoice (e.g. Indian GST or Japanese qualified invoice), contact support@vralabltd.com within 30 days of purchase.
12. Access & Accessibility in the Asia-Pacific Region
12.1 Access is provisioned electronically, typically immediately, after confirmation of payment.
12.2 Email deliverability. In some APAC jurisdictions email can be affected by aggressive spam filtering or government-mandated gateways. Add support@vralabltd.com to your trusted contacts and check spam/quarantine folders. If you cannot access the Service shortly after a confirmed payment, contact us.
12.3 Network blocking. Where the Service or a dependency is blocked in your country, it is your responsibility to comply with local law. VRA accepts no responsibility for circumvention, including via VPN.
12.4 Language. The Service is currently provided in English; translations, where provided, are for convenience only and the English version prevails, except where Local Consumer Law requires otherwise.
13. Dispute Resolution & Local Courts
13.1 Before commencing formal proceedings, please contact support@vralabltd.com so we can attempt to resolve the matter in good faith.
13.2 Notwithstanding the default governing law and forum in Terms Section 17, an APAC Consumer may bring proceedings in the courts of their place of residence and rely on the consumer-protection law of that jurisdiction, where required by Local Consumer Law.
13.3 Where your country provides a free or low-cost out-of-court consumer dispute scheme (e.g. the Singapore Small Claims Tribunal, the Korea Consumer Agency Dispute Mediation, the National Consumer Disputes Redressal Commission of India, or the Tribunal for Consumer Claims Malaysia), nothing here prevents you from using it.
13.4 The no-class-action waiver in Terms Section 17.5 does not apply to APAC Consumers where prohibited by Local Consumer Law.
14. Contact, Grievance Officer & Data Protection Contact
All inquiries from APAC Consumers — refund requests, privacy requests, complaints, grievances, and statutory rights requests — should be sent to V.R.A LLC, Wilmington, Delaware, USA — support@vralabltd.com. Real humans answer, typically within one business day; in any event within the timelines required by your Local Consumer Law and Local Privacy Law.
14.1 Subject lines: Refund — "Refund Request — [order number]"; Privacy — "Privacy Request — [type]"; India DPDP — "DPDP Request — [type]"; Singapore PDPA — "PDPA Request — [type]"; Korea PIPA — "PIPA Request — [type]"; Japan APPI — "APPI Request — [type]"; Complaint — "Complaint — [order number]"; Sanctions — "Sanctions — [country]".
14.2 We acknowledge requests within five (5) business days and respond within the timelines required by applicable law — typically 30 days for privacy requests under most APAC privacy laws.
14.3 If you are not satisfied, you may escalate to the data-protection or consumer-protection authority named in Sections 6 and 7.
14.4 India DPDP Act — Grievance Officer. Pursuant to the IT (Intermediary Guidelines) Rules, the Consumer Protection (E-Commerce) Rules 2020, and the DPDP Act 2023, VRA designates a Grievance Officer contactable at support@vralabltd.com (subject "India Grievance — [issue]"), who will acknowledge receipt within 48 hours and resolve grievances within the timelines required by Indian law.
15. Changes to This Supplement
We may update this Supplement from time to time — for example when new APAC privacy or consumer laws come into force, when a served country becomes subject to sanctions, or when our infrastructure changes. The most recent version will indicate the "Last Updated" date. Material changes affecting your rights will be communicated by reasonable means before they take effect, where required by law.
16. Miscellaneous
16.1 This Supplement, together with the Main Agreement, constitutes the entire framework governing your use of the Service as an APAC Consumer.
16.2 If any provision is found unenforceable, it will be modified to the minimum extent necessary, and the remainder continues in full force.
16.3 Where a translation is provided for convenience, the English version prevails, except where Local Consumer Law requires otherwise.
16.4 By completing checkout from any country listed in Section 4, you confirm that you have read, understood, and accepted this Supplement in addition to the Main Agreement.